Shipping Policy
Where is my item being shipped from?
In order to provide the most comprehensive delivery Purarize will only ship in the USA only.
When will my item be dispatched?
Orders are dispatched each weekday .
Your order will generally be dispatched within 1-4 business days of order placement.
How long will it take to get to me?
As a general rule, you will usually receive your order within 1 week.
Delivery usually no longer than 12 business days.
Who is it being shipped with?
We have multiple preferred service partners depending on the size and weight of your order and it's delivery address. These include:
|
Carrier |
Website |
Phone Number |
|
USPS |
https://www.usps.com |
1-877-672-0007 |
|
UPS |
1 (800) 742-5877 |
What day/time will it be delivered?
Unfortunately, we can't give you an exact day and time your order will arrive as this will be determined by the courier's transit times and trucking schedules.
Will I get a tracking number?
Consignment tracking details will be sent to you within 24 hours of your order leaving our warehouse. You will be able to track your order through the carrier's website or ours .
The expected delivery time given by each courier is for reference only. Delivery might take longer than expected due to various reasons outside our control. If you do not receive your item within 10 business days, please contact our customer service team.
Can I leave a note for the courier?
Yes. During the checkout process you can leave a note which will be added to the delivery instructions for you order.
Please note: After your order has been dispatched from our warehouse you will need to call the courier directly on the numbers provided above to add any notes to your order.
Can the courier call me before delivery?
As some of the couriers we use are contractors, there is no guarantee they will have the facilities to call you the day of delivery. Your best bet is to leave a note to call you during checkout anyway. Or alternatively, have your item shipped to your work address where someone will be available to sign for it.
What if no one is home to receive my order?
If no-one is home and there is a secure and dry place to leave your order, then the driver may leave your item(s). If there's no safe place they will leave a calling card and you can call them to arrange a re-delivery date.
In the unlikely event that your parcel is returned to us due to there being an inaccurate address or it being rejected by a receiver, our customer service representative will contact you via email. A re-delivery cost may occur for any products that are returned to us due to incomplete addresses.
Can you deliver to my P.O Box?
Unfortunately, there are some restrictions with bulky items that we aren't able to ship to P.O Boxes
Can I pickup my order from your warehouse?
Pick up or arranging your own courier is not available at our warehouse to ensure our distribution center can dispatch all goods efficiently at all times.